Soulfully Yours Donnarose

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soulQ: Dear Donnarose, a couple of my employees get frustrated when I say “The customer is always right”.  

How can I get them to understand this, as I really want them to stay on board?  Best regards, Ron 

A: ~ “Achieving peace in the office won't take very long, when employees learn to effectively handle customers when they're wrong.” ~Donnarose Melvin

Intuitively, I don't see any of them jumping ship.  Now regarding this issue, a main reason for their frustration is that sometimes the customer is indeed wrong.  And employees feel unsupported when the boss doesn't acknowledge this.  We were taught the cliché, “The customer is always right” many moons ago to emphasize the value of the customer.  But when I was a corporate training manager(several times) with hundreds of employees, I felt a need to tweak this a bit.  What you can tell your staff, is that the customer may not always be right, but they always come first.  This always seems to click and produce a little relief when people hear this, because it's the truth, and a gentler reminder that without customers, there is no company.  So when you say this during your next advanced training, they will get out of defense mode.  And their ears will open wider to hearing some resolutions on how to effectively handle customers when they're wrong.  And lastly, be sure to praise any slight improvements in this area.  As I've always said, when you P.R.A.I.S.E. someone, you are a Person Raising Another Individual's Self Esteem.  I call that a win/win.~♥

Q:  Dear Donnarose,  I've never experienced a great intuitive reading.  How do I know if it's me or the reader that's causing this? And what do I need to do to get the most out of my reading? ~Thank you, Ava

A:  ~ “What will help you in your reading every time, is relaxing your energy and clearing your mind." ~Donnarose Melvin 

Since this is such a common question, I'm actually getting ready to do a video on how to have the best reading.  In the interim, the answer is, it can vary from reading to reading.  Sometimes like in any occupation, your reader could have an off day.  And/or, you may want to contact your departed loved one, but may not be ready, and so you may send out resistant energy.  These are just some examples.  If there's ever a time you don't feel comfortable, or the energy doesn't feel right with your reader, it's encouraged to politely end the reading. 

Your part in helping to enjoy your reading, is to prepare ahead of time.  Take deep breaths and allow yourself to be still for at least 5 minutes to help release any tension.  This will help to open your energy in preparation to receive messages.  Ask your angels for assistance to be receptive to anything the reader has to tell you. 

Also, I always thank the angels for protecting me and my client during the reading.  Since some readers may not do this, I recommend you do this for yourself to ensure only positive energies enter the room.  Have the understanding that the reading is for Spirit and your loved ones, etc., to provide you with messages/answers, support, guidance, love, and to help you heal. 

Be ready with questions, and a pen and paper just in case.  I recommend you narrow it down to your most pressing issues to allow time for extensive answers.  Most of my clients record their readings.  I recommend you do the same so you can listen to the parts you may have forgotten, and the important information will be reinforced.  Remember, this is your reading.  Whatever information resonates with you, absorb and apply it to your life.  The rest, let it go.  But hopefully, the entire reading will be beneficial.~♥

DonnaroseDonnarose Melvin is a professional psychic, medium and energy healer, whose pleasure it is to assist clients worldwide. She incorporates knowledge from her degree in psychology, along with her clairvoyant, clairaudient, clairsentient, claircognizant, and empathic gifts to guide her clients towards peace and success.  Please send your questions to or private message her via facebook: Soulfully Yours Donnarose.  She will select questions each month to share with you. Donnarose regrets that unpublished questions cannot be answered individually. If you’d like an intuitive reading, contact Donnarose at the email address above. ~ ♥

Siesta Sand
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